Software Support Specialist: KACI® Cancer Registry Software

NeuralFrame, Inc.

Introduction: Are you an experienced CTR looking for a new challenge? Use your knowledge and share your skills with this remote, full-time position that offers benefits and competitive compensation.

NeuralFrame, creator of KACI® (Knowledge Assistant for Clinical Information), a state-of-the-art oncology data management software with a leading-edge cancer registry component, is looking for an experienced CTR to support internal ODM efforts and assist with customer support.

Job Description: 

Remote – work from home


  1. Internal ODM Support
    • Abstract test cases into KACI with supporting narrative information.
    • Participate in software fact-checking and testing.
  2. Customer Service
    • Resolve product or service problems by clarifying the customer’s issue; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to verify resolution.
    • Prepare product or service reports by collecting and analyzing customer information.
  3. General
    • Contribute to the KACI implementation and support team, as needed.

Required Qualifications:

  • Associate Degree or equivalent
  • Minimum three (3) years’ experience in hospital registry
  • National Cancer Registrars Association (NCRA) Certified Tumor Registrar (CTR)
  • Fluent in the English language
  • Strong knowledge of medical terminology
  • Experience/knowledge of computer use
  • Strong knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint
  • Team-oriented individual who is able to work in a self-directed environment

Education Qualifications:

  • Associate Degree or equivalent
  • National Cancer Registrars Association (NCRA) Certified Tumor Registrar (CTR)


Competitive salary with benefits, plus incentive stock options. DOE.

Instructions for Resume Submission:

Please send resume to